Refund & Cancellation Policy

RETURNS & CANCELLATION POLICY As a catering equipment supplier to the trade only, all returns are subject to authorisation by FIKA Catering Equipment Limited and are potentially subject to a re-stocking fee.

Any goods to be returned must be unused and still in the original packaging. Where an item is returned there will be a re-stocking charge and all returns must be notified to the sales office within twenty four hours of the delivery, and will need written confirmation of the above points by the client.

You may normally cancel your purchase prior to the item being delivered subject to that item not having been dispatched. If an item has been dispatched there may be a cancellation fee to cover relevant carriage fees.

Please ensure all deliveries are checked at the time of delivery, as any damaged goods that are not signed for as being 'damaged' you may not be able to be claimed for. Please remember it is your responsibility to check all deliveries at the point of delivery, and not afterwards at a later date or time.